FAQ

faq2

Do you have safe parking?

Yes, we have safe parking for ± 10 cars.

Will my information (in session and otherwise) be kept confidential?

Yes. To us confidentiality is of the utmost importance. All information – given to make an appointment or discussed in session – will be kept confidential.

Do you have card facilities?

Yes we have card facilities.

Do you accept EFT’s?

Unfortunately we do not. We only accept cash and cards. Cheques are not accepted.

When does payment take place?

Payments must be made before the session starts.

Do you accept medical aid?

Yes, we claim directly from the medical aid. However, the patient is liable for any amount the medical aid does not cover.

Appointments and availability:

Appointments can be made telephonically with our admin personnel. Click here to contact us. No consultations without an appointment. Consultations subject to availability.

What can I do in case of emergency?

If an emergency occurs outside of trading hours or when there's no available appointments, please contact one of the following providers:

Sinoville Crisis Centre: 012 543 9000

Vista Clinic: +27 (0)12 664-0222

Denmar Psychiatric Hospital: +27 (12) 998 6062/3/4/5

Weskoppies Psychiatric Hospital: +27123199500

Or you’re nearest hospital.

Procedures and legal requirements:

According to the ethical standards of the HPCSA, it is not recommended that we consult with children under the age of 12 years without prior consent from both parents/guardians.

We are not allowed to disclose any personal information with anybody (incl. doctors, parents, lawyers, spouses, extended family members etc.) without prior consent of the client.

What documents do I need for my first appointment?

All necessary forms will be provided.

For medical aid clients: Please bring the medical aid card and the main member of the medical aid’s ID or driver’s license.

For cash clients: Please bring the ID or driver’s license of the person responsible for settling the account.

I have never been to a psychologist before. What can I expect?

The first session with a psychologist usually focuses on establishing a relationship. The psychologist will generally ask you what brings you to the appointment and will listen sensitively and with empathy as you describe the circumstances that have made you to seek consultation. The psychologist will clarify points in your story and may also offer reflections on what your current circumstances are like for you. Some psychologists will ask detailed questions about your history, current relationships and family of origin.

Generally clients leave the first session feeling that they have been able to talk about this situation freely and easily. Ideally you should feel that you have been heard and that the psychologist is willing and able to engage with you in a way that, while it may not immediately have resolved the situation, at least provides some sense of relief. It is not uncommon for clients to be anxious on first meeting a psychologist: this is quite normal and to be expected because seeking professional help often feels like a big step to take.